Refund policy

Returns

Due to hygiene concerns, all mattresses and bedding accessories are non-exchangeable and non-refundable.

 

Exchanges (if applicable)

We only replace bedding accessories if they are defective or damaged within 3 days of purchase. If you need to exchange it for the same item, send us an email at onlineorders@sealy.com.sg.

 

Return Conditions (if applicable)

• The mattress and complimentary bedding accessories must be in donatable and sanitary conditions to be eligible for return (no stains, tears, burns or soiling including odours)
• Customers may return a maximum of one (1) mattress and the returned mattress will be validated by the original purchaser’s name, billing and shipping address
• If a mattress is returned from an initial order, that customer or shipping address will not be eligible for the 14-night sleep trial on subsequent orders of the mattress.
• This Return Policy and 14-night sleep trial are only applicable to Sealy PosturePremier Nexus mattress

All returned mattresses and bedding accessories will be donated to a local charity partner(s), or disposed of responsibly.