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FAQs

Mattresses

Body impressions in modern beds are normal and are generally an indication that the comfort layers are working with your body as they should. To determine if an impression is normal you would need to take a measurement. Place a long, straight edge, like a broom handle across the mattress surface. Measure from the underside of the straight edge to the top of the quilt design, not the stitching line. A measurement of 32mm or less would not indicate the presence of a manufacturing concern with your mattress. 

If you are sleeping on a pillow top mattress, the comfort layers in the top of the mattress will conform to the shape of your body. The softer the comfort layers, the deeper you will sink into your mattress. 

Utilising the entire surface of your mattress and rotating it as recommended in your Sealy Warranty will assist in providing even wear on your mattress, particularly during the first one to three month's life of your mattress. The base that your mattress is on may contribute to more pronounced body impressions forming. To work out whether your base is the problem, one suggestion is to take the mattress off the base and try it on the floor. If the impressions are less evident this may indicate you have a problem with the base. 

There may be a “settling in” period of 6 to 8 weeks for a new mattress. Your new Sealy mattress will consist of new foams, silks, wools and cottons therefore these new materials require time to conform to your body shape and weight.

Any odour you detect when your mattress is first delivered is generally a short-term issue and should not last any longer than two weeks. However, if you are more sensitive to odours, it would assist by leaving your windows where the mattress is placed, opened, to enhance ventilation. Alternatively, you could also spray the mattress with a fabric deodorizer.

Noise may come from the mattress or the base. The best way to determine the source of the noise is to isolate the mattress from the base onto the floor and then attempt to replicate the noise. 

Base Issue: There are a number of possible causes of noise with the bases, including castors/glides not being fitted correctly, headboard brackets, or the base rubbing against a nearby power point. 

Mattress Issue: Misuse of the mattress such as sitting, standing or jumping can generate noise. If the noise occurs whilst sleeping, we would suggest contacting our Customer Care Department to discuss the issue further.

Single – 91 x 190
Super Single – 107 x 190
Queen – 152 x 190
King – 183 x 190
Dimensions are width by length in centimetres. 

We do not offer any trade-in program for mattresses.

Payment

We offer the following payment methods:

- Visa

- Mastercard

- American Express

- Google Pay

- Apple Pay

- Shopify Pay

Key in your contact information and shipping address, apply any promo code applicable to enjoy discount off your purchases.

Only the E-commerce team from Sealy Singapore can assess your information. We take your privacy and security very seriously. Click here to see our ‘Privacy Policy’.

Shipping & Delivery

For accessories – pillows and fitted mattress protectors

The shipping options may vary depending on the delivery address and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

For mattresses

For mattress purchases, our staff will be in touch with you within 1 business day to fix a delivery date and time with you.

Please note we only do local delivery in Singapore.

We offer free delivery for accessories (pillows/mattress protectors) with orders above S$100

We offer free delivery for mattress purchases!

Ordering

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.

You can also access this information in the section "My Account".  If you are not registered, click on the “Order information” link in the confirmation email to track your order

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page or email onlineorders@sealy.com.sg

About Account

Just simply click on the “Sign Up” link, enter in your information (name, email address and password) and you are done!

Only the E-commerce team from Sealy Singapore can assess your information. We take your privacy and security very seriously. Click here to see our ‘Privacy Policy’.

Go to the “ Customer Login” Page and click on the “Forgot Password?” link. Enter your email address associated with your account and we will notify you via email on how you can create a new password.

Refunds & Exchanges

Please refer here for our ‘Refund Policy’.

We do not offer any returns, refunds or exchanges due to hygiene concerns.